About Us
The Paper Lantern Company is a trading name of Little Eskimo Limited, registered in England & Wales, company number 5594565. Our trading address is Unit 2 House 2, Lynderswood Farm, Lynderswood Lane, Braintree CM77 8JT. Our registered office is 3 Warners Mill, Silks Way, Braintree CM7 3GB. Our VAT registration number is 870 8973 75.
General
The Terms & Conditions below set out the respective obligations of Little Eskimo Limited trading as The Paper Lantern Company ("us") and the customer ("you") when you place an order with us. Our website and these Terms and Conditions have been designed for use within the United Kingdom and under UK law. By placing an order you are agreeing to accept these Terms & Conditions. Your statutory rights are not affected either by this statement or by any of the Terms & Conditions below.
Liability
Little Eskimo Limited's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by us to you, together with any postage costs incurred. Little Eskimo Limited shall not be liable for any indirect special or consequential loss whether this arises from a breach of duty in contract or in any other way. Little Eskimo Limited will not be responsible nor liable for your use of any other websites which you may access via links within this website. The inclusion of any such links does not constitute an endorsement by us.
Little Eskimo Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
Product Descriptions & Images
Every care has been taken to describe and portray items accurately using current technology, but slight variations in actual products may occur. Please note sizes are approximate.
Your Order
A contract between you and us for the sale of our products will only exist once your order has been accepted processed and despatched (by which point your credit/debit card will be charged for the value of the goods despatched). You receiving an email confirmation from us acknowledging that we have received your order will not constitute our acceptance of that order and therefore at that point a contract will not exist between us.
UK Delivery (excluding Highlands & Islands)
Standard Delivery orders are usually despatched within 1 working day to arrive with customers within 5 working days of placing their order. A signature may be required on delivery. Our Standard Delivery charge is £4.80 per order. Delivery is FREE on UK Mainland orders over £20.
First Class Delivery orders are usually despatched within 1 working day to arrive with customers within 3 working days of placing their order. A signature may be required on delivery. Our First Class Delivery charge is £6.00 per order.
Express Delivery orders are usually despatched the same working day (if the order was placed before 1pm) or the next working day, to arrive with customers the following working day. We will use a Courier Company, and a signature will be required on delivery. Express Delivery charge is £8.40 per order.
Orders containing Large Lanterns (20", 24" or 30") and/or LED Lantern Lights will be delivered by courier and will require a signature on arrival.
UK Highlands & Islands
Orders are usually despatched within 1 working day to arrive with customers within 5 working days of placing their order. A signature may be required on delivery. Our delivery charge is £28.50 per order.
LED Lights can not be delivered outside UK Mainland.
European & Channel Islands Delivery
Orders are usually despatched within 1 working day to arrive with customers within 10 working days of placing their order. A signature may be required on delivery. Our delivery charge is £30.00 per order.
LED Lights can not be delivered outside UK Mainland.
Please note that you may be liable for any locally charged import taxes and/or duties that may be charged in your country.
Delivery Schedule
Delivery times stated are estimates only and delivery timing is not the essence of the contract between us and you. We will always endeavour to despatch orders on the working day that the order is placed, or the next day, but this is not always possible.
Back Orders
If an item in your order happens to be out of stock we will contact you with the best information we have on when it will arrive. Naturally you have the option of waiting a little longer or cancelling your order.
Tax Charges
All our prices include UK VAT at the prevailing rate where applicable. Orders sent to delivery addresses outside of the United Kingdom will have VAT deducted during checkout prior to payment. It is the customer’s responsibility to ensure that the correct destination country has been selected as we cannot refund VAT retrospectively.
Credit Card Security
We accept Mastercard, Visa, and American Express.
Your online purchases from The Paper Lantern Company take place in a safe environment, using the latest security systems and technology to protect all of our customers.
Cards are processed at the time of ordering. Your credit card information is encrypted using 128-bit encryption to ensure that your transactions with us are private and protected, and cannot be viewed by anyone else as they travel over the internet.
We only accept orders from web browsers allowing communication through Secure Soccet Layer (SSL) technology - so you can't place an order with The Paper Lantern Company through an unsecure connection by mistake.
Guarantee
If you don't love our lanterns as much as we do we will give you your money back!
We are so confident about the quality of our lanterns that we offer a simple replacement or refund guarantee. If you are not completely satisfied with anything you buy from us, for whatever reason, simply return it within 30 days of receipt and we will replace the item(s) in question or give you a refund if you prefer. See 'Returns Policy' below for full details.
Reaching Us
If you need to contact us for any reason use one of the four following methods:
Email: info@paperlanterncompany.co.uk
Call our Customer Services department on 01245 363315
Write to us at The Paper Lantern Company, Unit 2, House 2, Lynderswood Farm, Lynderswood Lane, Braintree CM77 8JT
Cancellation, Return and Exchange Policy
You are welcome to return any unused item within 14 days for a refund or exchange.
The cost of the products returned will be refunded. In addition, if you're returning a complete order, we'll refund any standard delivery costs (excluding First Class and Express delivery) you paid us.
Returned goods must be unused and in perfect saleable condition in order to receive a refund or exchange.
Please send your return to:
Paper Lantern Company
Unit 2 House 2
Lynderswood Farm
Lynderswood Lane
Braintree
CM77 8JT
When returning goods on which you have received a discount or offer, that discount or offer will no longer apply if you fall below the discount or offer threshold and the refund will be adjusted accordingly.
You are responsible for arranging returns at your cost, and we suggest you use Royal Mail's service via your local Post Office, always retaining a proof of postage. We cannot accept responsibility for parcels lost in transit.
Please note that LED Lantern Lights, and Lanterns sized 20" and over, can NOT be returned using Royal Mail and you should use a courier service.
When returning your items for an exchange or refund, please include a note which details your order number, name and address, details of the return or exchange and where available a phone number or email address.