Returns Information

You are welcome to return any unused item within 30 days for a refund or exchange.

The cost of the products returned will be refunded. In addition, if you're returning a complete order within 14 days, we'll refund any standard delivery costs (excluding First Class and Express delivery) you paid us. 

Returned goods must be unused and in perfect saleable condition in order to receive a refund or exchange. 
 
Please send your return to:

Paper Lantern Company
Unit 2 House 2
Lynderswood Farm
Lynderswood Lane
BRAINTREE
CM77 8JT

When returning goods on which you have received a discount or offer, that discount or offer will no longer apply if you fall below the discount or offer threshold and the refund will be adjusted accordingly.

You are responsible for arranging returns at your cost, and we suggest you use Royal Mail's service via your local Post Office, always retaining a proof of postage. We cannot accept responsibility for parcels lost in transit. 
 
Please note that LED Lantern Lights, and Lanterns sized 20" and over, can NOT be returned using Royal Mail and you should use a courier service.

When returning your items for an exchange or refund, please include a note which details your order number, name and address, details of the return or exchange and where available a phone number or email address.